Refund policy

Welcome to Velata Perfume (www.velataperfume.com), owned and operated by BAG LIFESTYLE.

Due to the personal and hygienic nature of fragrance products, we maintain a strict policy regarding returns and cancellations to ensure the quality and integrity of our products. By making a purchase on our website, you agree to the following terms:

1. Cancellation Policy

Once an order is placed and processed, we do not allow cancellations. Because perfume is a liquid cosmetic product, we cannot accept cancellations or returns once the product has been dispatched or used. We encourage our customers to review their selections carefully before completing their purchase.

2. Refund Policy (Damaged Products)

We take great pride in the quality of our packaging. However, if you receive a product that is damaged during transit or has a manufacturing defect, we are committed to making it right by offering a full refund.

To be eligible for a refund, you must meet the following criteria:

  • Timeframe: The damage must be reported to us within 48 hours of receiving the delivery (as per the tracking status).
  • Mandatory Video Proof: You must provide a clear, unedited Product Opening Video (Unboxing Video). This video must show:
    1. The unopened package with the shipping label clearly visible.
    2. The process of opening the box.
    3. The specific damage or leakage of the perfume bottle.
  • Condition: The product must remain in the condition it was received, and the video must clearly prove the damage occurred prior to use.

3. How to Claim a Refund

If you have received a damaged product, please follow these steps:

  1. Send an email to [contact@velataperfume.com] or contact us via WhatsApp at [+91 9147730085].
  2. Include your Order ID and attach the Unboxing Video.
  3. Our team will review the footage. Once the damage is verified, we will initiate a refund.

4. Processing Refunds

Once your refund request is approved, the amount will be credited back to your original payment method within [3-7] business days, depending on your bank’s processing time.

5. Contact Us

If you have any questions regarding our policy, please reach out to us:

  • Brand Name: Velata Perfume
  • Parent Company: BAG LIFESTYLE
  • Website: www.velataperfume.com
  • Email: contact@velataperfume.com
  • Call: +91 9147730085