Build Your Own Combo

Shipping Policy

At VELATA, we strive to provide a seamless luxury
experience from the moment you place your order until it arrives at your
doorstep.

• Free
  Delivery: We are pleased to offer complimentary shipping on all
  orders. The price you see on the product page is the final price you
  pay—no hidden delivery charges at checkout.
• Processing
  Time: Orders are typically processed and dispatched within 24–48
  hours of placement.
• Delivery
  Timeline: Depending on your location, it usually take 3–7 business
  days for your VELATA fragrance to arrive.
• Tracking:
  Once your order is shipped, you will receive a confirmation email / SMS
  containing a tracking number so you can follow your package's journey.

Return
& Exchange Policy

Because perfumes are personal care items, we maintain a
strict return policy to ensure hygiene and quality for all our customers.

Eligibility for Returns

Returns are only accepted if the product inside the
box is found to be physically damaged or leaking upon arrival. We
do not offer returns for "change of mind" or scent preference.

Mandatory Unboxing Video

To protect both the customer and the brand, a proper
unboxing video is mandatory to claim a return or replacement.

• The
  video must be uncut and unedited.
• It
  must clearly show the shipping label on the unopened package.
• The
  video must capture the entire process of opening the box and
  revealing the damage to the product inside.
• Failure
  to provide a clear, continuous opening video will unfortunately result in
  the rejection of the return claim.

How to Initiate a Return

1. Contact
   our support team at within 24 hours of receiving the package.
2. Attach
   the unboxing video and photos of the damaged item.
3. Once
   our team verifies the damage, we will arrange for a replacement or a
   refund at no extra cost to you.